We provide care that is considerate and respectful
You have an active role in your healthcare. We respect your rights and want to provide you with considerate care. To do this, we need your participation in your healthcare.
Your rights as a patient
1. Your right to impartial access to treatment or accommodations that are available or medically indicated, regardless of age, race, creed, sex, national origin, religion, physical or mental disability, sexual orientation, or sources of payment for care.
2. Your right to know the identity and professional status of individuals providing service and to know which physician or other practitioner is primarily responsible for your care. This includes your right to know of the existence of any professional relationship to any other healthcare or educational institutions involved in your care.
3. Your right to obtain complete and current information concerning diagnosis (to the degree known), treatment, and any known prognosis or unanticipated outcomes. This information will be communicated in terms that are understood.
4. Your right to participate in decisions involving health care. To the degree possible, this should be based on a clear, concise explanation of your condition and of proposed technical procedures, including the possibilities of any risk of mortality or serious side effects, problems related to recuperation, and probability of success. You will not be subjected to any procedure without your voluntary consent or that of your legally authorized representative (except in emergencies).
5. Your right to receive, from your physician, information necessary to give informed consent prior to the start of any procedure and/or treatment, the specific procedure and/or treatment, the risks involved, the probable duration of incapacitation, alternatives for care or treatment, and benefits of the procedure and/or treatment. You also have the right to know the name of the person performing the procedures and/or treatment.
6. Your right in collaboration with the physician, to make decisions involving your health care, including your right to accept medical care or to refuse treatment to the extent permissible by law and to be informed of the medical consequences of such refusal.
7. Your right to have a completed Advance Directive (such as a Living Will or Durable Power of Attorney for Healthcare) placed in the medical record with the expectation that the hospital staff and practitioners will honor the directive to the extent permitted by law and hospital policy.
8. Your right that the care provided will not be discontinued based on the presence of an advance directive.
9. Your right to expect that all communications and records pertaining to care will be treated as confidential. The medical record/computer information will be retrieved only by individuals involved in your treatment, monitoring its quality, and/or by other individuals only on their written authorization or that of a legally authorized representative within a reasonable period of time.
10. Your right to review and/or request a copy of the records pertaining to your medical care and to have the information explained or interpreted as necessary, except when restricted by law.
11. Your right, within the limits of law, to personal privacy and to expect that any discussion or consultation involving care will be conducted discreetly, and that individuals not directly involved in your care will not be present without your permission.
12. Your right to be interviewed and examined in surroundings designed to provide reasonable audiovisual privacy.
13. Your right to have a family member or representative of choice and own physician notified promptly of your admission to the hospital.
14. Your right to the hospital’s reasonable response to your requests and needs for treatment or service, within the hospital’s capacity, its stated mission, and applicable law and regulation.
15. Your right to considerate and respectful care that will include consideration of the psycho-social, spiritual and cultural variables that influence the perceptions of illness.
16. Your right to receive care in a safe setting and to be free from all forms of abuse or harassment.
17. Your right to request and have a chaperone present during sensitive physical examinations and treatments.
18. Your right to appropriate assessment and management of pain and to be involved in the planning and treatment of pain.
19. Your right to be free from restraints, of any form, that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by the staff.
20. Your right to information, at the time of admission, about your rights and responsibility and mechanism for the initiation, review, and when possible, resolution of complaints concerning care.
21. Your right to voice complaints about the care, and to have those complaints reviewed and when possible, resolved.
22. Your right to receive comfort, dignity and pain management while supporting your psycho-social and spiritual concerns and your family regarding dying and the expression of grief.
23. Your right of guardian, next of kin, or a legally authorized responsible person to exercise your rights delineated on your behalf, to the extent permitted by law. (Incompetent in accordance with the law or been found by their physician to be medically incapable of understanding the proposed treatment or procedure, or is unable to communicate wishes regarding treatment, or is a minor).
All physicians performing services at San Ramon Regional Medical Center are independent practitioners and not agents or employees of the hospital. Except as expressly provided herein, there are other warranties, express or implied. San Ramon Regional Medical Center disclaims any express, statutory or implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose.
24. Your right of your designated representative to participate in the discussion of ethical issues that arise in your care.
25. Your right, when medically appropriate to be transferred or to refuse transfer to another facility.
26. Your right to expect reasonable continuity of care and to be informed by the responsible practitioner or designee of any continuing health care requirements following discharge from the hospital.
27. Your right to be informed and consent to all experimental research studies on human subjects if the hospital proposes to engage in experimental research studies which may affect your care or treatment. You have the right to refuse to participate in such research projects.
28. Your right to expect unrestricted access to communication. Sometimes, however, it may be necessary to restrict visitors, mail, telephone calls or other forms of communication as a component of care, to prevent injury or deterioration of your condition, damage to the environment or infringement on the rights of others. Communication restrictions will be explained in a language that you understand. All restrictions will be evaluated for their therapeutic effectiveness.
29. Your right to receive pastoral care and other spiritual services.
30. Your right to examine and receive an explanation of your hospital bill regardless of source of payment.
31. Your right to know what hospital rules and regulations apply to your conduct as a patient.
32. Your right to access protective services.
33. Your right to be informed of the purpose of the patient assessment data collection process.
34. Your right to have any patient assessment information that is collected remain confidential and secure.
35. Your right to be informed that the patient assessment information will not be disclosed to others except for legitimate purposes allowed by the Federal Privacy Act and federal and state regulations.
36. Your right to refuse to answer patient assessment data questions.
37. Your right to see, review and request changes on the patient assessment instrument and other protected health information.
Your care depends partially on your participation and your actions during your hospital stay. While providing you with quality care, we believe that you and/or your significant other(s) have the following responsibilities:
1. Provide accurate and complete information concerning your present complaints, past illnesses, hospitalizations, medications and other matters about your health.
2. Report perceived risks in your care and unexpected changes in your condition to the physician(s) and other healthcare providers.
3. Report any perceived or identified safety issues related to your care or the physical environment to your physician(s) and other healthcare providers.
4. Ask questions when you do not understand what you have been told about your care, or what you are expected to do regarding your care.
5. Follow the treatment plan established by your physician, including the instructions of nurses and other healthcare professionals as they carry out your physician’s orders.
6. Participate in decisions regarding your medical care, including the planning and implementation of your plan of care.
7. Make sure the facility has a copy of your advance directive.
8. Accept responsibility for your actions should you refuse treatment or not follow your physician’s orders.
9. Assure that the financial obligations of your hospital care are fulfilled as promptly as possible.
10. Follow hospital policies and procedures.
11. Be considerate of the rights of other patients and hospital employees.
12. Be respectful of your personal property and that of other persons in the hospital.
Filing a complaint
If you have a concern, complaint, or grievance about a quality of care issue or your rights listed, we would like to know. Please submit using this process:
Contact the department or unit director
Write your concern, complaint or grievance and submit to the department or unit director or administration
If you have a complaint about the quality of care, you can also contact The Joint Commission:
Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181 E-mail: firstname.lastname@example.org Fax: Office of Quality Monitoring (630) 792-5653