Scheduling & Visitor Restrictions

The California Department of Public Health (CDPH) has issued an update to its state mandated public health order regarding visitation within all hospitals in California.

Effective Friday, January 7, 2022, all visitors must show proof of full vaccination for COVID-19 or provide a negative COVID-19 test from an accredited laboratory (taken within one day of visitation for antigen tests, or within two days of visitation for PCR tests). Home COVID-19 tests do not meet the requirements of this regulation. For visitors who return for multiple consecutive days, proof of a negative test is required every third day.

Visitors of end-of-life patients are exempt from the vaccination and testing requirements. In emergent situations, the following are also exempt from the vaccination and testing requirements:

  • Parents or guardians visiting pediatric patients
  • A support person for a labor and delivery patient
  • A support person(s) for a patient with physical, intellectual, developmental disability, or cognitive impairment

However, these visitors must comply with the vaccine verification or testing requirement for subsequent visits following the emergent situation. They must do so as soon as reasonably possible thereafter, but no longer than 72 hours after the emergency.

All visitors are required to wear a face mask at all times while in the facility, and must physically distance from other patients/visitors that are not part of their group.

If you are vaccinated, acceptable documentation of vaccination includes:

  • COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) which includes name of person vaccinated, type of vaccine provided, and date last dose administered; OR
  • a photo of a Vaccination Record Card as a separate document; OR
  • a photo of the client's Vaccination Record Card stored on a phone or electronic device,
  • documentation of COVID-19 vaccination from a health care provider; OR
  • digital record that includes a QR code that when scanned by a SMART Health Card reader displays to the reader client name, date of birth, vaccine dates and vaccine type.

If you are unvaccinated, you must provide documentation including:

  • A negative COVID test where the specimen collection occurred within 2 days if using PCR or 1 day if using antigen testing before each visit and for which the test results are available at the time of entry to the facility.
  • Visitors with history of COVID-19 within the prior 90 days may provide documentation of recovery from COVID-19 and release from isolation in lieu of testing.

This state order is in keeping with our commitment to providing a safe environment for our patients, visitors, employees and the people of the communities we serve.

Thank you for entrusting us with your healthcare needs. We wish you all the best on your path to continued health.

Current Visitor Policy

San Ramon Regional Medical Center is committed to taking the necessary and critical steps to ensure patients, visitors and staff in our hospital are safe and remain healthy.

The following visitor policy is currently in place:

  • Visitor hours are from 10 a.m. to 8 p.m.
  • All visitors must enter through the Main Lobby entrance
  • Two visitors are permitted for each inpatient during visitor hours
  • ICU visitation must be scheduled by appointment only. Two visitors are permitted per day.
  • One visitor per patient is allowed in the Emergency Department
  • Two visitors are allowed for surgical/procedural patients
  • Any Labor & Delivery partner or support persons must be tested for COVID-19
  • Visitors must remain in the patient’s room for the duration of the visit
  • Visitors are not allowed for COVID-19 patients and those with pending results

We understand certain situations will require an exception to the visitor policy, and unit leadership will grant exceptions on a case-by-case basis.

All visitors will be screened upon entry, provided a mask and asked to perform hand hygiene. For the safety of our patients, visitors and staff, masks are required for all individuals at our facility and should be worn at all times, including when they are in a patient’s room.

If you test positive for COVID-19 or develop symptoms of COVID-19 within a couple days after your visit, please call our hospital at 925-275-9200 and speak with our Director of Infection Prevention and Control so we can identify if you might have exposed any patients or staff during your visit.

We appreciate your support and understanding during this time.

Please note: Visitor policy is subject to change pending updates from the county, state or federal recommendations.