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Financial Assistance Program

Programs to help you with your medical expenses

We are committed to providing you with quality care and will work with you and your insurance carrier to help manage costs. 

If you do not have insurance coverage, we do have alternate funding and payment plan options available. Here are some of the financial assistance programs we provide: 

Medical Eligibility Program (MEP) 

Our MEP program is a hospital service we provide to you at no cost. You may qualify if you are under the age of 21 or over 65, or have children in the household, are pregnant, potentially disabled, or have been a victim of a crime. We have patient advocates available to assist you with the process. You may also qualify for the following government programs: 

  • Medicaid/Medi-Cal
  • Temporary Assistance for Needy Families
  • Social Security Disability
  • Supplemental Security Income
  • County Indigent
  • Victims of a Violent Crime Fund 

You can find an application for Medi-Cal online. 

Charity Care Program 

Charity Care Program may cover all or part of your hospital bills based upon your household income. You must meet one of the following criteria to qualify: 

1. You have no insurance or third party that will pay all or part of your bill and a family income of no more than 400% of the Federal Poverty Guidelines. 

Or 

2. You have a third-party insurance coverage but you do not receive a discounted rate from San Ramon Regional Medical Center due to that coverage. Your annual out-of-pocket costs for medical expenses must exceed 10% of your family income in the last 12 months.

Please contact us at 855-780-4263 to determine eligibility. 

Uninsured Discount Program 

If you are uninsured, you are eligible for our Compact with Uninsured discounts. Our Patient Advocates can assist you with understanding all of the rules of eligibility. 

Nonprofit credit counseling service 

For access to more financial services or to find information about other financial services available in your area, you may contact: 

Medical Eligibility Program
(972) -275-8824
Fax: (925) -275-8899 

Tenet Financial Assistance Center
(888) 233-7868 

If you have any other questions or need more information, contact us at 855-780-4263. 

Posted in accordance with California Health and Safety Code sections 127400 to 127466 (Cal. Stats. 2006, c. 755 [A.B. 774], §1) and EMTALA (42 USC 1395(dd); 42 CFR 482, 489).

Summary of our Charity Care Policy

If you are unable to pay your bill for emergency or other necessary care at San Ramon Regional Medical Center, you may be eligible for financial assistance under our Charity Care policy.; Before considering you for financial assistance, we will work with you to identify and apply for third-party coverage, to the extent available.

If you have a remaining balance after exhausting other coverage options, you may be eligible for financial assistance. We offer free or discounted care for emergency or other medically necessary services to patients who qualify. Generally, charity care will be available based on the following guidelines:

  1. If your family income is at or below 400% of the Federal Poverty Limit ("FPL") for the current year, you may be eligible for free care for the dates of service for which an application is completed; and
  2. If your family income is above 400% of FPL, you may be eligible for a sliding scale discount on charges for care provided on the dates of service for which an application is completed.

Our Charity Care policy describes our procedures and requirements in more detail. In addition to your completed application, we may require documents evidencing your income, assets and medical expenses to determine whether you qualify for assistance. If you do not qualify for charity or discounts under our Charity Care policy, you may still be eligible for self-pay or other discounts under our other policies

If you have any questions, or would like a copy of the Charity Care policy and an application form, please call us at 925-275-8824 or 1-888-233-7868; or come see us at 6001 Norris Canyon Rd. San Ramon, CA Upon request, a copy of the policy and an application form will be mailed to you at no charge. Also, these documents and this summary are available on our website at www.sanramonmedctr.com , in English and Spanish.

In addition, we have identified the following government or nonprofit organizations as potential sources of assistance with your applications for other coverage or financial assistance:

Medicaid/Medi-Cal
Temporary Assistance for Needy Families
Social Security Disability

Supplemental Security Income
County Indigent
Victims of a Violent Crime Fund

You may obtain a Medi-Cal application online at https://www.dhcs.ca.gov/services/medi-cal/Pages/ApplyforMedi-Cal.aspx

San Ramon Regional Medical Center will not charge patients who are eligible for financial assistance more for emergency or other medically necessary care than the amounts we generally bill to individuals who have insurance covering such care.