Guidelines for Our Visitors 
 
 
 
 

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Welcome to San Ramon Regional Medical Center

We understand that patients may benefit from the comfort and company of visitors. However, rest is an important part of a patient’s recovery from surgery or an illness. In an effort to provide the best care for our patients, the hospital staff wants to ensure that our patients have the opportunity to see visitors, and have adequate time to rest and recover during their hospitalization. Please consider this information when you visit someone in the hospital:

  • Ask the nurse if the patient is well enough to have visitors, and if there are any restrictions.
  • Visits may be restricted for patient rest, privacy or medical reasons.
  • If a patient seems tired, please shorten your visit.
  • Only healthy people may visit patients in the hospital. Please do not visit the hospital if you are sick, have a fever, cough, runny nose, or if you have been exposed to a communicable illness recently.
  • We encourage all visitors to wash their hands before and after visiting each patient. Hand sanitizers are available.
  • General hospital visiting hours are 9 a.m. to 8 p.m. Please see the following guidelines for each nursing unit. Extended visiting hours may be arranged with the nurse in charge.
  • Children ages 5 and older are usually permitted to visit hospital patients. (See the nursing unit guidelines below.)
  • Visiting children are to be closely supervised by a visiting adult at all times. They may not be left alone in any areas of the hospital.
  • Public restrooms are available for visitors on the first floor near the main hospital lobby and near the Café Ramon. Please do not use the patient restrooms.
  • Please limit your cell phone usage to public waiting areas or outside the hospital building.
  • Smoking is not permitted in or outside the hospital.
  • Photography is restricted to family photos due to patient privacy.
  • Pet visits must be approved in advance by the unit supervisor.   If you have any questions or concerns, please ask to speak to your nurse, the department supervisor, or the hospital Nursing Supervisor.

CALLS TO NURSES
Please appoint one family spokesperson who can act as the primary representative for communicating between the staff and the family, and calling the nurses’ station when necessary. If possible, please do not call the nurses’ station during change-of-shift times listed below.

Please address the nurse with any questions or concerns regarding the patient’s care. However, the status or diagnosis of a patient will be given only to immediate family or significant other. Due to patient privacy concerns, detailed information cannot be given over the telephone.

NURSING UNIT-SPECIFIC GUIDELINES
Visitor guidelines for specific nursing units are listed below.

Intensive Care Unit (ICU) (FIRST FLOOR)

Patients in our ICU are the most seriously ill patients in the hospital.  They may not be able to speak or communicate with you.

Rooms 101 – 112

Nurses’ station number is 925.275.8285.

Nursing staff change-of-shift hours: 7 a.m. to 9 a.m., and 7 p.m. to 9 p.m.

  • Please honor the patient’s need for rest.
  • Only members of the immediate family may visit, including: spouse, significant other, parents, siblings, agents with Durable Power of Attorney.
  • Two people may visit at a time.
  • Visitors must be age 12 and older.
  • No visitors are allowed during the nurses’ change of shift.
  • Visitors may be asked to leave the ICU at the discretion of the nursing staff.
  • Cards, silk or artificial flowers, and Mylar balloons usually are permitted. Live flowers and latex balloons are not allowed.
  • ACCESS TO THE ICU: Please use the telephone located in the ICU waiting room to call the nurses’ station to enter the unit. The nurse will let you enter the unit when it is appropriate. Listen for the buzz and then open the door immediately.
  • PEDIATRIC PATIENTS:  Parents or guardians are welcome to unlimited visits, and one of them is encouraged to stay overnight with their child.

Definitive Observation Unit (DOU) (SECOND FLOOR)

Patients on DOU receive cardiac monitoring, and they are seriously ill.  They need sufficient sleep for their recovery.

Rooms 202 to 223

Nurses’ station number is 925.275.8490.

Nursing staff change-of-shift hours: 7 a.m. to 8 a.m., and 7 p.m. to 8 p.m.

  • Visiting hours are 9 a.m. to 8 p.m.
  • Two people may visit at a time.
  • Please limit your visits to 30 minutes.
  • Visitors may wait in the hospital lobby or the Café Ramon located on the first floor.
  • Overnight visitors are discouraged, except for pediatric patients.

  • PEDIATRIC PATIENTS:   Parents or guardians may visit anytime. One parent is encouraged to stay overnight with their child.

Medical/Surgical (Diablo) (SECOND FLOOR)

Patients on the Medical/Surgical Unit are recovering from surgery or an illness. Rest remains an important part of their recovery.

Rooms 224 – 260

Nurses’ station number is 925.275.8315.

Nursing staff change-of-shift hours: 7 a.m. to 8 a.m., 3 p.m. to 4 p.m., and 11 p.m. to 12 a.m.

  • Visiting hours are 9 a.m. to 8 p.m.
  • Two visitors at a time may visit.
  • Please limit your visits to 30 minutes.
  • Visitors may wait in the hospital lobby or the Café Ramon located on the first floor.
  • Overnight visitors are discouraged, except for pediatric patients.

  • PEDIATRIC PATIENTS: Parents or guardians may visit anytime. One parent is encouraged to stay overnight with their child.

Family Birthing Center (FIRST FLOOR)
Having a baby can be a very exciting time for the whole family. Please realize that new mothers, babies, and even new fathers or partners need their rest and privacy as well.

Rooms 120 – 142

Nurses’ station number is 925.275.8296.

Nursing staff change-of-shifts hours: 7 a.m. to 8 a.m., and 7 to 8 p.m.

  • Visiting hours are not restricted; however, the mother may need to rest and to have privacy to feed the baby.
  • There is a visitor waiting room outside the Family Birthing Center.
  • We ask the father or partner to support the new mother and the baby, and to limit visitors as appropriate.
  • Only four visitors are allowed in the patient room at one time.
  • Healthy siblings of the newborn are welcome to visit. Please ensure that an adult, other than the patient, watches the children at all times anywhere in the hospital.
  • Children under age 12 are not permitted to visit unless the child is a sibling of the newborn.
  • Only parents may visit the Neonatal Intensive Care Nursery.
  • One adult (the father, significant other or another adult) may spend the night with the patient. No children are allowed to spend the night.
  • Please do not use cell phones in the hallways.

CALLS TO PATIENTS
Direct-dial hospital telephone numbers will be provided by the hospital operator at the main number, 925.275.9200. Calls may be transferred from the hospital operator from 7 a.m. to 9 p.m. or direct dialed to a patient’s bedside phone. In consideration of the status of critical care patients, please limit the number of direct patient calls to ICU.

CELL PHONE ETIQUETTE
Please limit your cell phone usage to public waiting areas or outside the hospital building.

CAFÉ RAMON
Visitors may eat in the dining room, outside dining areas, or take their trays to the patient rooms. Please do not eat or drink in the hospital lobby or waiting rooms. Complimentary coffee and tea are available in the Café Ramon dining room, and vending machines are located just outside the Café. Cash is accepted. Café Ramon serving hours are as follows:

Monday – Friday

  • 7 a.m. to 10 a.m. – Breakfast
  • 11 a.m. to 1:30 p.m. – Hot Entrée
  • 1:30 p.m. to 2:30 p.m. – Sandwiches, Salads & Soup only
  • 2:30 p.m. to 3:30 p.m. – No food service
  • 3:30 p.m. to 5:30 p.m. – Sandwiches, Salads & Soup only
  • 5:30 p.m. to 7 p.m. – Hot Entrée

Saturday, Sunday and Holidays

  • 11 a.m. to 2:30 p.m. – Hot Entrée, Sandwiches, Salads & Soup
  • 5:30 p.m. to 6:30 p.m. – Hot Entrée, Sandwiches, Salads & Soup

ATM
An ATM is located in the Café Ramon.

CORNERSTONE GIFT SHOP
The hospital Volunteers operate the Cornerstone Gift Shop located off the main hospital lobby. The shop sells flowers, gifts, cards, snacks, stuffed animals, personal items, and toys. Cash, checks and credit cards are accepted. Items may be purchased by telephone and delivery arranged by calling 925.275.8404.

Gift Shop Hours

  • Monday to Friday – 9 a.m. to 4 p.m.
  • Monday to Friday Evenings – 4 p.m. to 7 p.m.

(Evening hours depend on volunteer availability.)

QUIET ROOM
The hospital’s quiet room, located near the front lobby, is always open for private prayer and meditation. The hospital has a meditation garden near the lobby.

SMOKE-FREE ENVIRONMENT
San Ramon Regional Medical Center provides a smoke-free environment inside and outside the hospital buildings. Smoking is not permitted on the hospital campus.

NO LATEX BALLOONS
San Ramon Regional Medical Center does not allow latex balloons in the hospital, because they are highly allergenic. Silver Mylar balloons are acceptable.

INTERNET CONNECTION
San Ramon Regional Medical Center provides a free wireless Internet connection for patients and visitors. Log into SRRMCGuest.

GIFT POLICY
Our employees and volunteers may not accept gifts or cash from patients or visitors. We are most grateful for your good thoughts and intentions.

QUALITY MONITORING
San Ramon Regional Medical Center takes pride in providing high quality patient care and services. We have policies and procedures in place to help assure the quality of medical care and service provided by our staff. If you have questions and concerns about hospital care, we suggest you contact the nurse or the nursing supervisor or director.  You may file a grievance with this hospital by writing or calling:

Chief Executive Officer (CEO)
San Ramon Regional Medical Center
6001 Norris Canyon Road, CA 94583
925.275.9200

You may file a complaint with the State Department of Health Services regardless of whether you use the hospital’s grievance process:

California Department of Health Services
Licensing and Certification, East Bay District Office
850 Marina Bay Parkway, Building P, 1st Floor
Richmond, CA 94804
510.620.3900

The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission-accredited health care organization by either calling 800.994.6610 or emailing complaints@jcaho.org.

 

 

IMPORTANT TELEPHONE NUMBERS

 

 
Main Hospital Number  925.275.9200
Admitting  925.275.8257
Blood Conservation  925.275.8422
Breast Center  925.275.6116
Cardiology/EEG  925.275.8287
Cardiac Rehabilitation  925.275.8444
Cardiac Surgery Program  925.275.8221
Case Management  925.275.8324
Diabetes Services  925.275.6018
Dietitian  925.275.8425
Endoscopy Services/Outpatient Surgery  925.275.8261
Gift Shop  925.275.8404
Housekeeping  925.275.8337
Infusion Center  925.275.8842
Laboratory  925.275.8267
Medical Records (Health Information Management) 925.275.8263
Nursing Units  
• Definitive Observation Unit  925.275.8490
• Family Birthing Center  925.275.8296
• Intensive Care Unit  925.275.8285
• Medical/Surgical Unit (Diablo)  925.275.8315
Nursing Supervisor  925.275.8293
Orthopedic Program  925.275.8427
Outpatient Surgery Center  925.275.8800
Patient Billing (Business Office)  866.904.6871
Pediatric Services  925.275.8421
Pharmacy  925.275.8290
Pleasanton Diagnostic Imaging Center  925.467.1400
Physician Referral Service  800.284.2878
Pre-Operative Nurses  925.275.8206
Radiology/Diagnostic Imaging  925.275.8273
Respiratory Services  925.275.8287
Social Services  925.275.8414
Sports Performance Institute  925.275.6166
Surgery Admission  925.275.8261
Therapy Services  925.275.8442
Volunteer Office  925.275.8291
Wound & Ostomy Care  925.275.8210
 
 
 
 
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San Ramon Regional Medical Center | 6001 Norris Canyon Rd, San Ramon, CA 94583