Visitors may be good medicine for a patient and family and friends are welcome to visit. With patient care as the primary concern, please consider:
- General visiting hours are 11 a.m. - 8 p.m.
- Two visitors at a time are optimal.
- Visiting children are to be closely supervised by an adult.
- Extended visiting hours may be arranged with the nurse in charge.
- There may be times that visitation is restricted for patient rest and privacy.
Unit-specific guidelines follow. Please speak with the nurse in charge regarding exceptions.
Medical/Surgical (Diablo) & Definitive Observation Unit (DOU) - Minimum visitor age is 5.
- Overnight visitors are discouraged, except for pediatric patients.
- Unlimited visitation by parents or parent substitutes of pediatric patients.
- Parents are encouraged to stay overnight with their child.
Critical Care Units (ICU/CCU) - Only members of the immediate family may visit.
- Two visitors at a time are allowed and at intervals of 10 minutes out of each hour.
- Please use the phone located in the waiting room to call the nurses' station before entering ICU/CCU.
- Minimum visitor age is 12.
- No visitors are allowed during change of shift hours which are 7 a.m. - 8 a.m. and 7 p.m. - 8 p.m.
Family Birthing Center - Minimum visitor age is 12 unless the visiting child is a sibling.
- Father/significant other or another designated adult may spend the night with the patient.
Intensive Care Nursery (ICN) - Only members of the immediate family may visit.
- Parents may visit at any time.
- Siblings and grandparents may visit 3 p.m. - 4 p.m. and 8 p.m. - 9 p.m.
Outpatient Services/Emergency Department - Family members may visit at the discretion of the resource nurse/shift manager.
- A friend may be substituted when there is no family member.
Calls to Patients
Calls may be transferred between 7 a.m. - 9 p.m. or direct dialed to a patient's bedside phone. Direct-dial numbers will be provided by the hospital operator at the main number, 925.275.9200. In consideration of the status of critical care patients, please limit the number of direct patient calls to ICU/CCU.
Café Ramon
Visitors may eat in the dining room or take their trays to the patient rooms. Complimentary coffee and tea are available in the Café Ramon dining room, and vending machines are located in the hall just outside the Café. Serving hours are:
Monday – Friday
- 7 a.m. – 4 p.m. -- Espresso & Pastry Bar
- 11 a.m. – 7 p.m. -- Sandwiches, Salad Bar & Soup
- 11 a.m. – 1:30 p.m. -- Hot Entrée
- 5:30 p.m. – 7 p.m. -- Hot Entrée
Saturday, Sunday and Holiday
- 11 a.m. – 2:30 p.m. -- Sandwiches, Salad Bar & Soup
- 5:30 p.m. – 6:30 p.m. -- Sandwiches, Salad Bar & Soup
Cornerstone Gift Shop
Located in the front lobby and operated by hospital Volunteers, the Cornerstone Gift Shop sells flowers, stationery, candy, games, personal items, toys, and gift items. Cash, checks and credit cards are accepted. Items may be purchased by phone and delivery arranged by calling 925.275.8404. Hours are:
- Monday - Friday -- 9 a.m. – 4 p.m.
- Wednesday Evening -- 4 p.m. – 7:30 p.m.
Quiet Room
Located near the front lobby, the hospital's quiet room is always open for private prayer and meditation.
Smoke-Free Environment
San Ramon Regional Medical Center provides a smoke-free environment within the hospital building. Smoking is permitted only in designated areas:
- Public courtyards outside the building
- Thirty (30) feet from outside entrances as indicated by blue lines
Preparing for Hospitalization provides a list of what to bring and what not to bring when preparing for admission to the hospital.
Admitting/Registration provides an overview of the registration and admitting process.
Patient Accommodations provides an overview of our patient accommodations.
Leaving the Hospital provides a list of reminders and questions to ask when preparing for discharge.