Financial Assistance Programs 

To Our Patients and Families

Our hospital is committed to providing quality care to our community. To keep that commitment, we must work with you and your insurance carrier to help manage costs.

The hospital must provide a medical screening examination and any necessary stabilizing treatment regardless of patient’s ability to pay. Our hospital will then request payment for services at the time of discharge. A hospital staff member will notify you of your financial obligation, such as insurance co-payments or self-pay responsibility prior to your discharge.  This will be collected during the discharge process.

For patients who do not have insurance coverage, there are alternate funding and payment plan options offered by our hospital. Our hospital staff will work with you to identify the options available to you based on government and hospital rules and regulations.

The following is an overview of the financial assistance programs provided by our hospital.

Medical Eligibility Program (MEP)

The Medical Eligibility Program is a hospital service provided to you at no cost. You may qualify for government programs which pay for all or part of your hospital and medical expenses. If you are under 21 or over 65 years old, have children in the household, are pregnant, potentially disabled, or have been a Victim of Crime you may qualify. Our hospital Patient Advocates will assist you with the application process.

Government Programs Which You May Qualify For:
  • Medicaid/Medi-Cal
  • Temporary Assistance for needy Families
  • Social Security Disability
  • Supplemental Security Income
  • County Indigent
  • Victims of a Violent Crime Fund
You may obtain a Medi-Cal application online at


Charity Care Program Financial Assistance

We offer Financial Assistance Programs that may cover all or part of your hospital bills. Your eligibility is based partly on your household income. To qualify, you must meet one of the following sets of criteria:

A.    You must have no insurance or other third party that will pay all or part of your hospital bill. You also must have a family income of no more than 400% of the Federal Poverty Guidelines.


B.    You have some form of third-party insurance coverage, but you do not receive a discounted rate from San Ramon Regional Medical Center because of that coverage. Also, your annual out-of-pocket costs for medical expenses must exceed 10% of your family income in the past 12 months.

Documentation will be requested to verify your circumstances in order to determine eligibility. Please contact the Financial Assistance Center at (888) 233-7868, Monday thru Friday, 6am to 6pm (PST) for additional information.

Uninsured Discount Program

Uninsured patients are eligible for our Compact with Uninsured discounts. Our hospital Patient Advocates will assist you with understanding the rules of eligibility for the Uninsured Discount Program.

A non-profit credit counseling service may be available in your area.
Contact Information:  
Medical Eligibility Program 925-275-8824
Fax:  925-275-8899
Tenet Financial Assistance Center 1-888-233-7868

*Posted in accordance with California Health and Safety Code sections 127400 to 127466 (Cal. Stats. 2006, c. 755 [A.B. 774], §1) and EMTALA (42 USC 1395(dd); 42 CFR 482, 489).

You can obtain additional information regarding our Financial Assistance Programs by visiting our hospital website at, and click on the Patient & Visitor Information tab.

Patient Financial Assistance Spanish

Confidential Medical and Financial Assistance

Financial Assistance Letter



San Ramon Regional Medical Center | 6001 Norris Canyon Rd, San Ramon, CA 94583